Gilman - Assistant General Manager

At Philz, we’re doing something bigger than coffee - we’re growing leaders who Better People’s Days. As we open new stores in new communities, we're looking for Assistant General Managers (AGM) who want to grow with us. Our AGM roles are fantastic opportunities for continued growth in retail leadership, home office and/or roasting plant positions.

WHAT YOU’LL DO

Assistant General Managers are members of the store’s leadership team and use independent judgment to oversee key aspects of Philz company initiatives, financial results, store operations, and team member development, including areas such as:

Oversee key components of store operations, including staffing levels, food costs, customer experience, and team performance

Manage food and operations safety standards, run monthly audits, and ensure prompt follow-up

Ensure a store experience that is in line with Philz core values and standards

Respond to customer feedback across all channels and take action to improve the store experience

Coach and evaluate team members, providing feedback and making decisions that support their growth

Lead the rollout of new initiatives and ensure your team is trained and ready

WHAT YOU’LL NEED

We're looking for people who understand what it means to Better People’s Day and who believe in our culture as much as we do. We make sure that every Philz is an inclusive, fun, creative, and vibrant place; a spot where you can be yourself.

2–3 years of supervisory experience in a fast-paced, high-volume food & beverage environment

1-2 years of experience in people programs such as hiring, training, and coaching team members

Previous experience in store-level roll outs of promotions and programs

Experience managing scheduling, inventory, payroll, and compliance

Strong experience supervising food safety and other risk management programs

Familiarity with financial controls, including labor and food cost management

Proficiency with Google Suite and Microsoft Suite. Exposure to scheduling and/or inventory systems a plus

Schedule flexibility and willing and able to work a variety of days and shifts

Required: To ensure the well-being of our team members and community, you will need to secure a Food Manager certification OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.

ESSENTIAL PHYSICAL REQUIREMENTS

Visual acuity.

Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.

Remaining upright on the feet, particularly for sustained periods of time.

Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

COMPENSATION & BENEFITS

A reasonable estimate of the starting base hourly rate for this role is $29.00 - $33.00.

This role is eligible for benefits the first day of the month after hire. We offer:

Paid holidays, vacation, and sick time

Medical, dental, and vision insurance

401(k) with company match

Company-paid life insurance (plus optional family coverage)

FSA and HSA with company contribution

Hospital indemnity, accident, and critical illness insurance

Free mental health sessions through our Employee Assistance Program

A free drink and a free food item every shift

Discounts on beans, food, and merch

Free Philz swag

Opportunities for growth and advancement

Philz maintains a policy regarding the employment of relatives and individuals with close personal relationships. Candidates with family members or close personal relationships currently employed by Philz are subject to additional review to ensure there are no conflicts of interest, supervisory relationship concerns, or impacts on team performance and morale.

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